Warranty & Claims
At Charlotte JDM Motors, we stand by the quality of our products and provide clear warranty coverage to ensure customer confidence when purchasing engines, transmissions, and drivetrain components.
Warranty Coverage
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Used Items: 6-month limited warranty
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New Items: 1-year limited warranty
The warranty covers internal mechanical failure and ensures that the product functions as described on the invoice. It does not cover damage caused by:
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Improper installation
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Misuse or abuse
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Modifications or alterations
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Overheating or lack of maintenance
Filing a Warranty Claim
To file a warranty claim, please follow these steps:
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Contact Us: Notify us within the warranty period via email at orders@charlottejdmmotors.store or by phone at +1 980-389-2727.
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Provide Documentation: Include the following:
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Order number or invoice
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Clear photos of the item
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Description of the issue
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Proof of installation if applicable
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Inspection & Approval: Our team will review your claim and may request further inspection or documentation.
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Resolution: Approved claims will be resolved through repair, replacement, or approved exchange where applicable.
Exchange vs. Warranty
Exchanges are separate from warranty claims. Only items that meet our exchange eligibility requirements may be exchanged for an undamaged replacement.
Important Notes
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Warranty begins on the delivery date specified on your invoice.
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Unauthorized returns or claims may be denied.
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Shipping and handling fees related to warranty returns are the responsibility of the customer unless otherwise approved.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Store Name: Charlotte JDM Motors
Registered Company Name: Charlotte JDM Motors In
Address: 8715 Sidney Cir, Ste 300 Charlotte, NC 28269, United States
Get in Touch
Phone: +1 980-389-2727
Purchase Inquiry: sales@charlottejdmmotors.store
Customer Support: support@charlottejdmmotors.store
Business Hours
Monday – Friday
9:00 AM – 5:00 PM-(GMT-05:00) EST